CEN Associate Director of Operations & Project Management
About CEN
At the Center for Excellence in Nonprofits (CEN), we believe that leadership is critical to the success of the nonprofit organizations in this community. We are committed to building strong relationships with our nonprofit colleagues, fully understanding their challenges, providing access to exceptional resources to meet their needs, and connecting nonprofit and community leaders in ways that strengthen all of us.
Guided by our commitment to inclusion, diversity, equity, access and, liberation (IDEAL), we strive to engage and support all nonprofit professionals through continued learning and authentic community-building. Each of our programs is designed to foster a safe and open space where everyone has a seat at the table and participants can explore opportunities to deepen their work and gain new resources.
Guided by our commitment to inclusion, diversity, equity, access and, liberation (IDEAL), we strive to engage and support all nonprofit professionals through continued learning and authentic community-building. Each of our programs is designed to foster a safe and open space where everyone has a seat at the table and participants can explore opportunities to deepen their work and gain new resources.
CEN’s vision is a powerful, vibrant, and effective nonprofit community. We enable leaders to learn and implement the best practices of management and governance in their organizations for the betterment of the communities they serve.
Our mission is to improve the long-term sustainability of nonprofit leaders and organizations by offering the highest quality programs, consultation, training, and community-building networks.
Inclusion: CEN believes it is a universal human right. Inclusion moves beyond diversity and toward creating an equitable environment, where the richness of ideas, backgrounds, and perspectives is harnessed. It is the act of creating space where each person is authentically valued, respected, and supported.
Diversity: Our different identities such as age, race, ethnicity, gender, socio-economic status, physical/mental ability, sexual orientation, spiritual practice/beliefs, employment status, geographic location, or other characteristics.
Equity: When a person or group receives the unique opportunities needed to reduce or eliminate barriers, equity is demonstrated. It is a process that begins by acknowledging an unequal starting place and works to correct and address imbalance. Equity ensures that people have the opportunity to grow, contribute, and develop, regardless of their identity.
Access: Also referred to as accessibility, this refers to the equitable right, engagement, or entry for everyone, regardless of human ability and experience. For organizations, it refers to how they encompass and celebrate characteristics and talents that each individual brings. It is about representation for all.
Liberation: The gaining of equal rights or full social or economic opportunities for a particular group, including the protection from abuse or exploitation. It is ultimately freedom from oppression, allowing one to be their whole self.
As the established local resource for information on nonprofit leadership and governance, CEN works closely with nonprofit organizations throughout Silicon Valley and beyond and supports a diverse group of chief executives, emerging leaders, and board members. We strive to develop strong community partnerships and offer programs that are intentionally designed to serve all levels of nonprofit professionals with varying backgrounds, passions, and goals.
Diversity: Our different identities such as age, race, ethnicity, gender, socio-economic status, physical/mental ability, sexual orientation, spiritual practice/beliefs, employment status, geographic location, or other characteristics.
Equity: When a person or group receives the unique opportunities needed to reduce or eliminate barriers, equity is demonstrated. It is a process that begins by acknowledging an unequal starting place and works to correct and address imbalance. Equity ensures that people have the opportunity to grow, contribute, and develop, regardless of their identity.
Access: Also referred to as accessibility, this refers to the equitable right, engagement, or entry for everyone, regardless of human ability and experience. For organizations, it refers to how they encompass and celebrate characteristics and talents that each individual brings. It is about representation for all.
Liberation: The gaining of equal rights or full social or economic opportunities for a particular group, including the protection from abuse or exploitation. It is ultimately freedom from oppression, allowing one to be their whole self.
As the established local resource for information on nonprofit leadership and governance, CEN works closely with nonprofit organizations throughout Silicon Valley and beyond and supports a diverse group of chief executives, emerging leaders, and board members. We strive to develop strong community partnerships and offer programs that are intentionally designed to serve all levels of nonprofit professionals with varying backgrounds, passions, and goals.
Job Description
This is your opportunity to join an organization that is dedicated to supporting current and future nonprofit leaders and building a strong and equitable community. Experience a flexible and professional working environment committed to recognizing the value of staff's growth, ideas, and talents.
As the Associate Director of Operations and Project Management (ADOPM), you will play a key role in CEN’s infrastructure, leading the operational rhythm of the team and working closely with leadership to oversee organizational systems and ensure appropriate prioritization, management, and support for programs and ongoing development. You will manage organizational priorities as well as staff operations. This position is full-time (40 hours/week) and includes flexible hours, benefits, and lots of growth potential. You will need to be in the physical office in Redwood City, CA no fewer than three days a week. The starting salary range is $70K-$85K annually.
As the Associate Director of Operations and Project Management (ADOPM), you will play a key role in CEN’s infrastructure, leading the operational rhythm of the team and working closely with leadership to oversee organizational systems and ensure appropriate prioritization, management, and support for programs and ongoing development. You will manage organizational priorities as well as staff operations. This position is full-time (40 hours/week) and includes flexible hours, benefits, and lots of growth potential. You will need to be in the physical office in Redwood City, CA no fewer than three days a week. The starting salary range is $70K-$85K annually.
The Associate Director of Operations & Project Management Duties Include:
Operations Management
Programs & Events
Client Relations, Database, & Reporting
Accounting
- Lead in systems creation/strategy and project management throughout the organization
- Annually develop organization-wide operations calendar and management of staff and leadership in executing calendar throughout the fiscal year
- Ensure the organization’s operational systems are working in an effective manner and partner with key staff to improve those systems when issues come up
- Oversee project management software system (ClickUp) and support staff in maintaining usage of the system
- Ensure that all staff maintain and follow Standard Operating Procedures (SOPs) as programs and systems evolve, updating them continuously
- Serve as point of contact for vendors, in-person and online, and troubleshoot challenges that arise in the physical office space
Programs & Events
- Serve in a general management capacity for programs and global calendaring
- Drive and manage the operational cadence of the CEN calendar(s) with high level of accuracy and limited consultation while overseeing CEN program scheduling and logistics
- Oversee and/or perform duties associated with project planning/execution, project analysis, event planning, logistics, and preparation including delivering top-notch customer service by phone, email, and in person as well as program outreach and registration management
- Compose and draft documents and correspondence for presentations and course handouts; perform substantial editing and fact checking when needed
- Participate in CEN’s three annually-recurring special events which take place outside of regular business hours
- Supervise assistive position(s) such as Programs & Projects Manager in order to oversee programs communications/materials and client/member relations
Client Relations, Database, & Reporting
- Deliver and manage staff in providing excellent customer service across all facets of the organization (ex. clients, donors, community partners) via phone and email
- Oversee the maintenance of clean contact, donor, and membership records to support effective communications and data analysis
- Manage database and website, with content support and guidance from leadership
- Create complex reports and spreadsheets which may utilize specialized software and systems
- Manage virtual and in-office vendor accounts
Accounting
- Collaborate with CEN’s outside accounting firm to execute monthly accounting deliverables
- Process accounts receivable/invoicing and accounts payable using Quickbooks Online and Bill.com
- Track all incoming payments/donations (online and mail deposits) and share information and backup materials with accounting firm and relevant staff
- Track monthly usage of all program discounts, grant-funded memberships/registrations, and no-cost services for grant reporting and annual impact reporting
Skills and Qualifications:
- At least four years of nonprofit experience (including roles in operations, program management, or equivalent)
- Demonstrated commitment to and understanding of IDEAL practices
- Supervisory experience
- Strong communication skills and cultural responsiveness with the ability to work with a wide variety of backgrounds and personalities at all levels within an organization
- Enjoys an environment that supports a teamwork-focused approach and is able to contribute and be flexible
- Strong attention to detail and advanced/high proficiency with Windows & Microsoft Office Suite
- Ability to quickly learn, understand, and implement complex digital systems and software
- Demonstrated ability to work independently and to prioritize and follow through on multiple tasks/projects
Preferred Skills Include:
- Deep passion for, and knowledge of, leadership development
- Ability to build/maintain relationships w/vendors, corporations, and partners
- Website design and systems management experience
- Graphic design skills with an ability to create aesthetically pleasing program and event materials and reports
- Solid storytelling ability that contributes to create an engaging, data-driven narrative that appeals to stakeholders
To Apply
CEN is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Consistent with its obligations under the law, CEN will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Please submit a thoughtful cover letter and resume via email to: [email protected]
Note that applications without a cover letter will not be considered.
We respectfully ask that phone inquiries be limited to candidates requesting ADA accommodations (call 650.517.5855 or email [email protected])
Please submit a thoughtful cover letter and resume via email to: [email protected]
Note that applications without a cover letter will not be considered.
We respectfully ask that phone inquiries be limited to candidates requesting ADA accommodations (call 650.517.5855 or email [email protected])
